Privacy Policy

AI Vlink Privacy Policy

Last updated: [8/11/2025]

1. Introduction

AI Vlink respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI-powered virtual assistant services (the “Service”), and describes your rights under applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and other relevant laws.

By using our Service, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email address, phone number, business name, billing address, and other identifiers you voluntarily provide.
Usage Data: IP address, browser type, device type, operating system, pages visited, time spent, and clickstream data.
Conversation Data: Messages, files, or other content you exchange with our virtual assistants.
Marketing Preferences: Information on your preferences for receiving promotional communications.

3. How We Use Your Information

We use your information to:

Deliver and maintain our Service.
Respond to inquiries and provide support.
Improve our technology, user experience, and performance.
Send service updates, offers, and promotions (with your consent where required).
Personalize your experience and deliver relevant content.
Detect, prevent, and address fraud, abuse, or technical issues.
Comply with legal obligations.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under one or more of the following legal bases:

Your consent.
Performance of a contract.
Compliance with a legal obligation.
Our legitimate interests (e.g., improving the Service, marketing to existing customers).

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

Trusted service providers that process data on our behalf to help operate, secure, and improve the Service.
Payment processors to complete transactions.
Legal authorities when required by law or to protect our rights.
Business partners for joint offerings you have requested.

These partners may be located in countries outside your own. When transferring data internationally, we implement safeguards (such as Standard Contractual Clauses) to ensure an adequate level of protection.

6. Data Storage & International Transfers

Your data may be stored and processed in secure facilities located in multiple countries, including outside Lebanon, the EU, and the US. We take reasonable measures to ensure your personal data remains protected regardless of location.

7. Cookies & Tracking Technologies

We and our service providers use cookies, pixels, and similar technologies to:

Maintain and secure the Service.
Measure usage and performance.
Deliver targeted advertising.

You may control cookies through your browser settings, but disabling them may affect the Service’s functionality.

8. Data Retention

We keep personal data only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction or deletion.
Object to or restrict processing.
Withdraw consent.
Receive a portable copy of your data.

California Residents also have the right to opt out of the sale or sharing of personal information.

To exercise your rights, contact us at malek@aivlink.io.

10. Marketing Communications

If you opt in to receive marketing messages, we may send you emails, SMS, or other communications about our services and offers. You can opt out at any time by clicking the “unsubscribe” link in any marketing email or contacting us directly.

11. Security Measures

We implement industry-standard security controls, including encryption, access restrictions, and monitoring, to protect your data. However, no method of transmission or storage is 100% secure.

12. Children’s Privacy

Our Service is not intended for anyone under 13 years old. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date.

14. Contact Us

If you have any questions or requests regarding this Privacy Policy, you can contact us at:

AIvlink
Beirut, Lebanon
Email: malek@aivlink.io
Website: www.aivlink.io